Diamedica: the market leader in anaesthetic equipment for challenging environments
Diamedica's commitment to our customers is:
- To provide all customers with equipment which meets their specific needs and which will perform in a variety of medical and surgical settings.
- To answer all queries and discuss requirements at initial point of sale.
- To provide training for medical and technical personnel to enable them to maximise the potential of the equipment safely and economically.
- To provide, free of charge to all customers, ongoing after sales support via email or telephone for as long as the customer has their machine.
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 | Diamedica provides sustainable biomedical solutions for those working in highly specific and challenging environments throughout the world. From the full Glostavent® Anaesthesia System to highly robust portable anaesthesia units for the military and field workers, together with a wide range of complementary products, our equipment is always fit for purpose. |
 | What sets Diamedica apart from many other companies is simple. We know from experience that far too many pieces of medical equipment purchased by or donated to developing countries are unsuitable.
Such equipment is inevitably built for a highly sophisticated wealthy market and yet is expected to perform where resources are either non-existent or financially crippling. In many cases the equipment cannot even be set up on arrival and local technicians struggle to service machinery without training or back up. |
 | At Diamedica we believe in giving end users the tools for the job. This means ensuring that set up of equipment is available should it be required. It means carrying out training, both for anaesthetists and engineers, in how the equipment works, how to service and maintain it and therefore enabling them to get the most out of it.
Sustainable maintenance of medical equipment in developing countries is practically non-existent. It is vital that users feel confident in the product, in their ability to use it and that they will receive back up should there be any concerns. |
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Customer Feedback:
"How refreshing to have a manufacturer who appreciates and is willing to support our efforts". Steven Threlfo, Senior Technical Officer, Departments of Anaesthetics and Intensive Care, John Hunter Hospital, Australia
"Thanks again for your dedication to the development and continued provision of context-appropriate equipment for developing countries". Alison Froese, Canada
"Thanks a lot for this help, it's really pleasant to notice (one time again) that the Diamedica support is real and efficient"
"The first feeling of our anaesthetist is positive, the system is well designed for developing countries without O2 bottles and permanent 230V sources, easy to use, based on a technology suitable for local medical and maintenance people, and well secured by the implemented energy back up". Roland Hensens, Medics Without Vacation, Congo
"Samaritan's purse sends out help (personnel) to many of these hospitals worldwide, very frequently and usually it is you who offer the right equipment for the job. Anesthesia is far behind most surgery in most places I go".
Dr Kara Gibson, Anesthesiologist, St Joseph's Healthcare Hamilton, Hamilton, Ontario. |
