Support

Support

We offer continuous support throughout the lifespan of your products, which includes assistance with product installation, video training, and prompt solutions provided via phone or messaging.

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How we can help

When you buy from Diamedica we immediately commit to a bond of service with you for the lifetime of your product. This may take the shape of making an installation at your healthcare facility, training you in the safe use and maintenance of your equipment, or even over-the-phone crisis consultations.

Diamedica equipment is renowned for durability and reliability. We proudly offer extensive training and support for every product that leaves our UK factory. Providing around the clock technical aftersales care and advice, ensuring the sustainability and longevity of all our products.

Education and training are key components to providing lifesaving healthcare. We are privileged to be included as faculty members providing education to clinical staff and engineers around the world including to leading university teaching hospitals, humanitarian organisations, and internationally renowned professional bodies.

Working hand in hand with clinical staff through local training programmes, we pledge to provide expert education and knowledge directly to the primary staff. This makes certain that our equipment continues to be both reliable and sustainable throughout the lifetime of the product.

Diamedica is continuously working to improve all aspects of our education and training and constantly strives to provide extensive support and knowledge to all our customers.

Learn More About Training

Biomedical engineers share expertise with every

installation, ensuring the sustainability and

longevity of all our products

Hands-on help

The Diamedica team provides dependable support around the clock for the lifetime of the product
Crucial guidance on installation decisions from our dedicated team of qualified engineers
To provide free, ongoing, after sales support via email or telephone or WhatsApp for as long as the customer has their equipment
Technical support is available through multiple channels though support videos, manuals, and online
Biomedical engineers share expertise with every installation, ensuring the sustainability and longevity of all our products
Working together with global partnerships means in-country support and spare parts from established suppliers and engineers
Independent regional technical partners, are trained and certified by Diamedica